Delivery policy – despatch dates/times
Every endeavour will be made to despatch yours goods within 3-5 working days.  If your order is urgent, please call us and we will do our best to accommodate, depending on stock availability.  If your delivery is required on a specific date, when ordering please let us know and we will always try and meet your requirements wherever possible.

Delivery locations
The majority of orders are despatched from The Training Centre, New Princess Street, Leeds, LS11 9BA to all destinations in the UK. However. large brown goods (namely televisions), large white goods, folding beds, minibars and safes are often sent direct from the manufacturer using their own distribution methods.

Delivery method and costs – Mainland UK addresses (excluding Scottish Highlands)
All orders despatched from ourselves will be sent via DPD or Royal Mail to a nominated ‘goods-in’ area only. Standard delivery (with the exception of MiniBars and Safes – see below for more details) is by DPD using a next day delivery service and costs £9.95 for single orders up to the value of £249.99 (excluding vat). Single orders between the value of £250.00 and £1000.00 (excluding vat) will be subject to a £13.95 delivery charge and any order over £1,000.00 will receive FREE standard delivery. All carriage charges are subject to VAT.

Carriage charges should be calculated using the overall order value excluding VAT.

MiniBars and Safes are distributed direct by the manufacturer and therefore incur a £25.00 per drop delivery charge which we pass on to our customers.

For delivery charges to Scottish Highlands, Off-shore addresses and Ireland/Northern Island, please contact BTS on 03333 443 110.

When accepting delivery of any goods, please remember to write ‘unchecked’ in the signature box.  Without the aforementioned we are unable to claim for any damages from the courier company.

Tracking deliveries
Deliveries can be tracked via the Royal Mail ( and DPD (https:// websites.  Contact BTS by calling 03333 443 110 or emailing for your tracking number.

If Royal Mail are unable to deliver an item because it does not fit through the letter box, no-one is available to receive or sign for it and there is no other delivery instruction attached, Royal Mail may deliver the item to a neighbour’s address and leave a card for the person the item is addressed to explaining that it has been left with that neighbour. If Royal Mail choose not to leave the item with a neighbour or the item has been sent using Special Delivery or Royal Mail cannot find a neighbour, they will take the item back to their local premises and leave a card at the address. The card will give the person the item is addressed to the option to have the item delivered to that address later, or tell them where they can collect the item from.


Orders can be collected from The Training Centre, New Princess Street, Leeds, LS11 9BA by prior arrangement.

Goods damaged in transit
Goods which you suspect may have been damaged in transit must be reported to us immediately by calling 03333 443 110 and confirmed in writing within 48 hours by email to or in writing to BTS (Europe) Ltd, The Training Centre, New Princess Street, Leeds, LS11 9BA. Full details of how to return damaged goods can be found in our Return/Refund Policy.

Recycling packaging material
Goods are despatched in mixed materials including cardboard paper and plastic. These can either be recycled or disposed of at your local waste recycling centre.